Return Policy

Disclaimer, Refunds and Returns

Prior to consuming any products from Fitfood Limited it is important to note that we make a variety of dishes in our kitchen. We cannot guarantee our products are completely free from any allergen such as milk, nuts, egg, sesame seeds, fish, crustacean, soy, sulphites and gluten. Although we purchase all our meat boneless, our supplier cannot guarantee the 100% removal of all bones. So, we do advise caution when consuming our meals as they may contain bones. Care is taken to ensure the exact amounts are included in each meal, however please allow for a 5% +/- discrepancy in the actual weight of the meals. It is the responsibility of the consumer to personally receive, or arrange to have received their meal order during the times given in our delivery schedule. In the event that no one is available to receive the order, it will be left at the specified delivery address. We will do our best to place chilled or frozen foods in a safe, cold and dry place on the property however we cannot guarantee, and are not responsible for any damage, theft or contamination that may occur if the items are left unattended. (Please note this also extends to NZ Post and any courier used as we cannot guarantee the items will be left in a safe location by the driver, however we will do our best to request this.) At Fitfood we are dedicated to ensuring the highest quality of food and customer service is delivered to our customers at all times. If at any time you are unhappy with your product or service or have any suggestions, praises or pointers email us at info info@fitfood.nz

You have a wide variety of meals to choose from so please place your meal order carefully. After placing your order please review your order and contact us immediately if a mistake has been made. We do not give refunds if you simply change your mind or make a wrong decision. You will only be given a refund or exchange in the instance your meal order is wrong and/or different to what you purchased online. Please contact us immediately at info@fitfood.nz