Frequently Asked Questions
What is Fitfood exactly?
We are a meal service that delivers fresh (never frozen) prepared meals twice weekly through out New Zealand, developed by our team of chefs and nutritionists. You can choose to make orders every week or sign up to our subscription service. All meals are fully cooked so all you have to do is heat ‘em up—each meal is ready to eat in under 3 minutes. So no more worrying about what’s for lunch or dinner. Take our meals anywhere you need to go, so they are perfect for work lunches and they can always be waiting for you in the fridge when you get home! No shopping, no chopping, no cleanup. But also no artificial ingredients, preservatives or added sugars just wholefoods accurately portioned to make exciting healthy gourmet meals!
We started Fitfood because we believe eating fresh, nutritious dishes every day should be easy for everyone. So we do all the hard work for you—sourcing high-quality ingredients, making sure each meal you eat is nutrient dense and packed with the good stuff, and expertly cooking your food to order so it tastes fresh and delicious.
I would like to try your subscription service?
Signing up is super easy, but here are 4 things that’ll help you maximize your Fitfood subscription experience.
1. Once you sign up for your subscription, you’ll get a weekly delivery of your chosen meals in your Meal Box or the meals chosen by our Chefs in the Weight Management and Gourmet Selection Packs unless you choose to skip a week or cancel your subscription.
2. You’re in control of your subscription. You can make decisions about deliveries weeks in advance.
2. You’re in control of your subscription. You can make decisions about deliveries weeks in advance.
3. It’s easy to skip a week at any time. Going out of town? No problem. It just takes the click of a button to skip a week or more.
4. Since there’s so much planning involved with shipping fresh meals every week, we need a few days before your order goes out to make sure you will get the best service and meals by selecting your charge day you can select your delivery day.
4. Since there’s so much planning involved with shipping fresh meals every week, we need a few days before your order goes out to make sure you will get the best service and meals by selecting your charge day you can select your delivery day.
Choose your charge day for when you would like your delivery -
Monday - early week delivery
Thursday - mid/late week delivery
Please check our delivery page for your locations early and late week delivery days.
Why should I sign up for a subscription?
Our subscription option is cheaper so get a great deal! So you save time and money! Eating healthy and getting in shape is a lifestyle! With our weekly shipments you will keep your fridge stocked and you will stay consistent and enjoy the extra convenience.
Are there any initiation or cancellation fees? Is a subscription impossible to cancel?
No way. We don't like fees anymore than you do. You only pay for the meals you choose and delivery. You can cancel with just a few clicks anytime before 6pm of your chose charge day - either Monday or Thursday.
We hope you will stay but we would never make it hard for you to leave.
We hope you will stay but we would never make it hard for you to leave.
When can I expect my order?
We currently have two dispatch slots each week an early week dispatch and a mid week dispatch so customers can choose to have meals from the start of the week or later in the week.
Please refer to our Delivery page for detailed information on our ordering and delivery schedule as different locations have different delivery days.
Please refer to our Delivery page for detailed information on our ordering and delivery schedule as different locations have different delivery days.
Are your meals suitable for Gluten-free and Lactose-free diets?
Yes, some of our meals have been customised to remove gluten and/or lactose. Meals that have been customised are displayed as Gluten and Dairy free. Although we can isolate ingredients in our kitchen it does contain gluten, dairy and nuts so due to the risk of possible cross contamination if you are aware that you have a life threatening allergy of any kind, please do not consume our meals.
Do your meals contain any preservatives?
We do not add any preservatives to our meals. All our food is sourced from natural, wholefood preservative-free product. Our food products have a longer “shelf life” due to our modified atmospheric packaging. Our meals have a refrigerated shelf life of about 5–6 days. Every meal has a “Best Before” date on the front meal label. Our handmade sauces are also preservative free.
What should I do if my discount or promotion code is not working?
If you have a discount or promotion code, please make sure you follow these steps to make it work:
1. Sign-up for a FitFood Account.
2. Sign-in to your Account before placing your order.
3. Select your desired meals or supplements from our menus and proceed to checkout.
4. Enter your code on the Shopping Cart Checkout page. You must be logged into your account for the code to work.
5. You will see your discount applied to your order. Please keep in mind that discount and promotion codes are for one-time use only and are issued with an expiry date. If you are still having trouble using your code, please contact us at info@fitfood.nz
1. Sign-up for a FitFood Account.
2. Sign-in to your Account before placing your order.
3. Select your desired meals or supplements from our menus and proceed to checkout.
4. Enter your code on the Shopping Cart Checkout page. You must be logged into your account for the code to work.
5. You will see your discount applied to your order. Please keep in mind that discount and promotion codes are for one-time use only and are issued with an expiry date. If you are still having trouble using your code, please contact us at info@fitfood.nz
What is the best way to heat my meals?
Our meals will taste best if they are heated from fresh,
either in the microwave and oven safe food tray provided or placed on your own
dinner plate. Follow these simple steps:
either in the microwave and oven safe food tray provided or placed on your own
dinner plate. Follow these simple steps:
1. (If you have frozen your meals) Defrost meals overnight
before reheating. This will make it quick and easy to reheat your meals.
before reheating. This will make it quick and easy to reheat your meals.
2. If your meal includes a separate container of sauce then
remove before heating.
remove before heating.
3. Peel clear plastic film off the meal tray then place in
either microwave for approximately 2 minutes (depending on microwave strength),
or place in oven for 10 minutes at 180 degrees or until meal is fully reheated.
either microwave for approximately 2 minutes (depending on microwave strength),
or place in oven for 10 minutes at 180 degrees or until meal is fully reheated.
4. If your meal has a separate sauce then heat sauce for the
last 10 seconds. Many of our sauces can be served cold. If you would like to
heat your sauce, place it in the microwave for no more than 10 seconds, or
alternatively in a saucepan for one minute.
last 10 seconds. Many of our sauces can be served cold. If you would like to
heat your sauce, place it in the microwave for no more than 10 seconds, or
alternatively in a saucepan for one minute.
5. Your meal is now ready to eat direct from your container
or plate.
Microwave heating is the most convenient heating method however you can heat your meals in a conventional oven if you need to heat more meals at the same time, please make sure to remove all plastic film from trays, then simply place on oven rack to heat.
or plate.
Microwave heating is the most convenient heating method however you can heat your meals in a conventional oven if you need to heat more meals at the same time, please make sure to remove all plastic film from trays, then simply place on oven rack to heat.
Where are the Home Delivery zones?
We currently offer home and business address delivery throughout New Zealand.As soon as you order you will receive a delivery confirmation email to notify you of your delivery day and date.
Christchurch Residential Metro deliveries are on Sundays & Wednesdays.
Christchurch Business Metro deliveries are on Mondays & Thursdays.
Auckland Residential & Business Metro deliveries are on Mondays & Thursdays.
Wellington Residential & Business Metro deliveries are on Mondays & Thursdays.
Addresses outside of these delivery zones fall into our South Island & North Island delivery zones and these deliveries are made on Tuesdays & Thursdays.
For more detailed information and to check your post code to confirm if you have an address in our metro delivery zones please visit our delivery page here
Christchurch Residential Metro deliveries are on Sundays & Wednesdays.
Christchurch Business Metro deliveries are on Mondays & Thursdays.
Auckland Residential & Business Metro deliveries are on Mondays & Thursdays.
Wellington Residential & Business Metro deliveries are on Mondays & Thursdays.
Addresses outside of these delivery zones fall into our South Island & North Island delivery zones and these deliveries are made on Tuesdays & Thursdays.
For more detailed information and to check your post code to confirm if you have an address in our metro delivery zones please visit our delivery page here
Are my meals safe to be transported?
All our packaging for transport is a refrigeration specific insulation box which is proven to be more effective, and environmentally friendly, than the standard polystyrene box. This is purpose designed to keep your food cool and safe for transport for up to 24 hours. Deliveries by Fitfood are made using fully refrigerated vehicles, unless sent via courier in which case we use special non toxic ice packs as well as purpose specific transport boxes for ALL courier orders to ensure your meals stay cool to meet the highest food safety and quality assurance standards.
Will I lose weight or put on weight with these meals?
As with every healthy eating plan, our meals can be tailored by a professional to help achieve your personal health, fitness and lifestyle goals. Our meals can be used for body specific goals of weight loss and to build lean muscle or just to maintain a current body composition. The most important things to understand for your intended body goals are Calories consumed and Calories expended according to your current body weight / composition status relative to your activity level. If you know your macro nutrient requirements, please review the nutritional information on each meal page so you can order meals according to your dietary requirements or goals. If you would like to start using our meals as part of calorie or macro nutrient controlled diet we recommend using a dietician, fitness professional or body coach to get you started or get in touch with us so we can help or point you in the right direction.
What if no one is home when the courier arrives?
Fitfood instructs our drivers and couriers to leave orders at the address whether someone is home to receive it or not. When we send the order we will automatically send an email to let you know your order has been shipped and is on its way, please ensure someone can be home to receive your order or leave instructions for our drivers or courier to leave it somewhere safe. Our packaging and ice packs will keep your food cold and safe until it can be refrigerated.
Can I pick up the meals?
Yes you can choose Pick Up at checkout and can then pick up your meals from Unit 4, 1004 Ferry Road, Ferrymead, Christchurch 8023 anytime between 1:00pm and 6:00pm provided we have sent you a confirmation email to confirm they are ready. Our current Pick Up days are Mondays and Wednesdays. Any times outside of the hours above please contact us with your order number at info@fitfood.nz
Can you get meals to me on a certain day?
Please refer to our delivery page or the delivery zone information above for the delivery day to your address. If you require an order outside of our normal delivery schedule times and on a special day, please contact us at info@fitfood.nz before ordering and we will do our best to meet your requirements.
Where do you deliver to?
We proudly deliver New Zealand nationwide.
How do I store my meals?
Once you have received your Fitfood order, your meals should be stored in a fridge. If you would like to extend the meals life for longer, store them in the Freezer. This extends the life of your meals by another 3-6 months.
How long do your meals last?
Our meals are individually vacuum packed and sealed to preserve freshness and flavor. The meals will last up to 5 - 7 days in the fridge depending on the meal and providing due care is taken by the customer to receive and immediately refrigerate them. They can be frozen to extend their ''shelf life''. Every meal has a ''Best Before'' date displayed on the meal label.
Where do we source our ingredients?
We source all of the ingredients for our meals from New Zealand suppliers,
we use free range meats and organic produce where possible. These food sources are delivered to us fresh on a daily basis so we can ensure your meals are of the highest quality. We will endeavor to continually improve our ingredients so our customers will always have the best Fitfood experience.
we use free range meats and organic produce where possible. These food sources are delivered to us fresh on a daily basis so we can ensure your meals are of the highest quality. We will endeavor to continually improve our ingredients so our customers will always have the best Fitfood experience.
I'm a fitness professional, I want these meals for my clients can you help?
Email us at info@fitfood.nz or phone us on 03 384 4253 and see what we can do for you, multiple referrals can mean discounted prices and customised meals for your clients and yourself.